Shipping policy
1. Order Processing & Fulfillment
All placed orders will be processed, packed and shipped within 1 to 3 business days after payment confirmation. We strive for efficient order fulfillment to shorten your waiting period and ensure timely delivery. Orders placed on weekends or public holidays will be processed on the next working business day.
2. International Shipping & Delivery Timeline
We offer worldwide shipping services to most countries and regions globally. Standard international shipping typically takes 7–14 business days for delivery. Please note that the actual transit time may fluctuate due to international logistics routes, regional logistics efficiency, local customs clearance procedures and unforeseen transit delays. For urgent orders, you may choose the expedited shipping service during checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping fees are calculated in real time at checkout, based on the total weight, dimensions of your ordered items and your delivery destination. Customers can view the final and all-inclusive shipping cost before completing payment. We adhere to transparent pricing principles with no hidden charges, surcharges or unexpected logistics fees for all orders.
4. Customs Duties, Taxes & Import Regulations
All international shipments may be subject to customs duties, import taxes, processing fees or other related charges imposed by the local customs authority of the destination country/region. These mandatory local fees are the sole responsibility of the recipient, as we have no control over local customs policies and tax standards.
We highly recommend all customers to check and familiarize themselves with the local import rules, tax rates and restricted item regulations of their country prior to placing an order, to avoid unexpected customs charges or delivery delays.
5. Packaging & Shipping Insurance
We adopt high-quality, durable, shockproof and crash-resistant packaging materials for all shipments to fully protect products from damage, extrusion or loss during long-distance international transit.
For high-value orders, we provide optional shipping insurance services at checkout. Purchasing insurance can cover product loss or damage during transit, providing extra protection and guarantee for your order.
6. Delivery Inspection & Post-Shipment Support
Customers are required to inspect the package carefully upon delivery. If you receive a package with obvious damage, leakage, severe deformation or missing items, please take clear photos or videos as evidence, refuse to sign for the parcel, and contact our customer service team immediately for follow-up solutions.
If any product defects, quality issues or item discrepancies are found after signing for the package, please submit a service request with valid evidence to our support team within 48 hours after delivery confirmation. We will conduct a full investigation and provide targeted solutions including replacement, refund or exchange services in accordance with our store policies.
7. Customer Service & Logistics Assistance
Our professional customer support team is always available to assist you with all shipping-related enquiries, including order tracking, logistics updates, customs clearance issues, delivery delays and other after-sales problems. Please feel free to reach out to us via official store channels for prompt and professional support.
We are committed to continuously optimizing our global logistics system to provide every customer with faster, safer and more stable cross-border shopping and delivery experience. Thank you for your trust and support!